Client
Client
Client
Scope of work
Scope of work
Scope of work
UX strategy
UX
UX strategy
UX strategy
UX strategy
UX
UX
UX
Infotainment Design
Infotainment Design
Infotainment Design
Industry
Industry
Industry
healthcare
healthcare
healthcare
case study
case study
case study
Redesigning the patient experience in smart hospital rooms
Redesigning the patient experience in smart hospital rooms
Redesigning the patient experience in smart hospital rooms
A human-centered approach to making hospital stays more intuitive, accessible, and empowering for patients.
A human-centered approach to making hospital stays more intuitive, accessible, and empowering for patients.
A human-centered approach to making hospital stays more intuitive, accessible, and empowering for patients.
Overview
Overview
Overview
Baptist Health South Florida is one of the largest medical providers in Florida. With more than 12 major hospitals and a total of 27+ facilities they dominate the medical landscape in the region.
Baptist Health South Florida is one of the largest medical providers in Florida. With more than 12 major hospitals and a total of 27+ facilities they dominate the medical landscape in the region.
Baptist Health South Florida is one of the largest medical providers in Florida. With more than 12 major hospitals and a total of 27+ facilities they dominate the medical landscape in the region.
The Challenge
The Challenge
The Challenge
Baptist Health South Florida sought to modernize the Digital Smart Room experience using innovation and digital transformation to shift patients from passive recipients of care to active participants in their health journey.
Baptist Health South Florida sought to modernize the Digital Smart Room experience using innovation and digital transformation to shift patients from passive recipients of care to active participants in their health journey.
Baptist Health South Florida sought to modernize the Digital Smart Room experience using innovation and digital transformation to shift patients from passive recipients of care to active participants in their health journey.
Our primary objective was to reimagine the patient experience in a way that:
Our primary objective was to reimagine the patient experience in a way that:
Our primary objective was to reimagine the patient experience in a way that:
Empowered patients to feel more in control of their care and contribute to their health outcomes.
Empowered patients to feel more in control of their care and contribute to their health outcomes.
Empowered patients to feel more in control of their care and contribute to their health outcomes.
Integrated patients more seamlessly into the physician-patient-hospital relationship.
Integrated patients more seamlessly into the physician-patient-hospital relationship.
Integrated patients more seamlessly into the physician-patient-hospital relationship.
Improved accessibility for aging and bedridden patients, allowing them to complete essential tasks without relying solely on nurses.
Improved accessibility for aging and bedridden patients, allowing them to complete essential tasks without relying solely on nurses.
Improved accessibility for aging and bedridden patients, allowing them to complete essential tasks without relying solely on nurses.
Supported families in staying informed, even if they weren’t present during doctor visits, helping them make better decisions for their loved ones
Supported families in staying informed, even if they weren’t present during doctor visits, helping them make better decisions for their loved ones
Supported families in staying informed, even if they weren’t present during doctor visits, helping them make better decisions for their loved ones
Several obstacles made this transformation challenging:
Several obstacles made this transformation challenging:
Several obstacles made this transformation challenging:
An aging, non-tech-savvy patient population who struggled with complex digital interfaces.
An aging, non-tech-savvy patient population who struggled with complex digital interfaces.
An aging, non-tech-savvy patient population who struggled with complex digital interfaces.
An outdated and fragmented interface that didn’t align with Baptist Health’s new, patient-centered brand identity.
An outdated and fragmented interface that didn’t align with Baptist Health’s new, patient-centered brand identity.
An outdated and fragmented interface that didn’t align with Baptist Health’s new, patient-centered brand identity.
Patients feeling overwhelmed by medical information, often forgetting key details about their care, medication, and discharge instructions.
Patients feeling overwhelmed by medical information, often forgetting key details about their care, medication, and discharge instructions.
Patients feeling overwhelmed by medical information, often forgetting key details about their care, medication, and discharge instructions.
Overburdened nursing staff, frequently interrupted for non-clinical requests that could be automated or self-managed.
Overburdened nursing staff, frequently interrupted for non-clinical requests that could be automated or self-managed.
Overburdened nursing staff, frequently interrupted for non-clinical requests that could be automated or self-managed.
Limited tools for bedridden patients, who needed greater autonomy in tasks like ordering meals, managing personal comfort, and preparing for discharge.
Limited tools for bedridden patients, who needed greater autonomy in tasks like ordering meals, managing personal comfort, and preparing for discharge.
Limited tools for bedridden patients, who needed greater autonomy in tasks like ordering meals, managing personal comfort, and preparing for discharge.
Our Approach
Our Approach
Our Approach
We used a human-centered design approach to develop an integrated infotainment system that empowers patients to take control of their hospital experience.
We used a human-centered design approach to develop an integrated infotainment system that empowers patients to take control of their hospital experience.
We used a human-centered design approach to develop an integrated infotainment system that empowers patients to take control of their hospital experience.
Key insights:
Key insights:
Key insights:
Many patients were unaware of all the features available to them.
Many patients were unaware of all the features available to them.
Many patients were unaware of all the features available to them.
The digital pillow control lacked intuitive affordances, making it difficult for patients to navigate.
The digital pillow control lacked intuitive affordances, making it difficult for patients to navigate.
The digital pillow control lacked intuitive affordances, making it difficult for patients to navigate.
Nurses were interrupted frequently for non-critical requests, reducing efficiency.
Nurses were interrupted frequently for non-critical requests, reducing efficiency.
Nurses were interrupted frequently for non-critical requests, reducing efficiency.
Education modules felt like a chore, leading to low engagement.
Education modules felt like a chore, leading to low engagement.
Education modules felt like a chore, leading to low engagement.
The Solution
The Solution
The Solution
A More Accessible Digital Pillow Control
A More Accessible Digital Pillow Control
A More Accessible Digital Pillow Control
Simplified UI – reducing cognitive overload while ensuring essential functions (TV, lighting, nurse call) were intuitive.
Simplified UI – reducing cognitive overload while ensuring essential functions (TV, lighting, nurse call) were intuitive.
Simplified UI – reducing cognitive overload while ensuring essential functions (TV, lighting, nurse call) were intuitive.
Guided onboarding
Guided onboarding
Guided onboarding
The digital pillow control lacked intuitive affordances, making it difficult for patients to navigate.
The digital pillow control lacked intuitive affordances, making it difficult for patients to navigate.
The digital pillow control lacked intuitive affordances, making it difficult for patients to navigate.
Personalized patient dashboard
Personalized patient dashboard
Personalized patient dashboard
Displaying medical notes, care team contacts, and daily schedules, in one place.
Displaying medical notes, care team contacts, and daily schedules, in one place.
Displaying medical notes, care team contacts, and daily schedules, in one place.
Gamified experience
Gamified experience
Gamified experience
Gamified health education modules incentivized completion before discharge.
Gamified health education modules incentivized completion before discharge.
Gamified health education modules incentivized completion before discharge.
Results
Results
Results
The redesign led to measurable improvements:
The redesign led to measurable improvements:
The redesign led to measurable improvements:
35% increase in patient education module completion rates.
35% increase in patient education module completion rates.
35% increase in patient education module completion rates.
27% reduction in non-essential nurse interruptions, allowing staff to focus on critical care.
27% reduction in non-essential nurse interruptions, allowing staff to focus on critical care.
27% reduction in non-essential nurse interruptions, allowing staff to focus on critical care.
Higher patient satisfaction scores, with users reporting less stress and more control over their experience.
Higher patient satisfaction scores, with users reporting less stress and more control over their experience.
Higher patient satisfaction scores, with users reporting less stress and more control over their experience.
Stronger alignment with Baptist Health’s new brand identity, reinforcing trust and approachability.
Stronger alignment with Baptist Health’s new brand identity, reinforcing trust and approachability.
Stronger alignment with Baptist Health’s new brand identity, reinforcing trust and approachability.
Key Takeaways
Key Takeaways
Key Takeaways
Gamification in Healthcare Can Drive Behavioral Change
Gamification in Healthcare Can Drive Behavioral Change
Gamification in Healthcare Can Drive Behavioral Change
Personalization Enhances the Experience
Personalization Enhances the Experience
Personalization Enhances the Experience
Accessibility is Non-Negotiable
Accessibility is Non-Negotiable
Accessibility is Non-Negotiable
Looking Ahead
Looking Ahead
Looking Ahead
With the success of the Digital Smart Room, the next step is to expand it across all 12 Baptist Health hospitals and extend its benefits to nurses.
With the success of the Digital Smart Room, the next step is to expand it across all 12 Baptist Health hospitals and extend its benefits to nurses.
With the success of the Digital Smart Room, the next step is to expand it across all 12 Baptist Health hospitals and extend its benefits to nurses.
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Let’s make your product effortless.
If your users struggle, your business struggles. Let’s fix your product and drive real results, faster adoption, higher conversions, and stronger retention.
Laura
WilL
Bruno
Abhinav
Meet the Alyssum team and founders
Contact
Let’s make your product effortless.
If your users struggle, your business struggles. Let’s fix your product and drive real results, faster adoption, higher conversions, and stronger retention.
Laura
WilL
Bruno
Abhinav
Meet the Alyssum team and founders
Contact
Let’s make your product effortless.
If your users struggle, your business struggles. Let’s fix your product and drive real results, faster adoption, higher conversions, and stronger retention.
Laura
WilL
Bruno
Abhinav
Meet the Alyssum team and founders