Client
Client
Client
Scope of work
Scope of work
Scope of work
UX strategy
UX
IA
IA
IA
Product Design
Product Design
Product Design
Industry
Industry
Industry
SaaS
SaaS
SaaS
healthcare
healthcare
healthcare
case study
case study
case study
Redesigning eNavvi’s Formulary Experience
Redesigning eNavvi’s Formulary Experience
Redesigning eNavvi’s Formulary Experience
Helping providers navigate formulary restrictions with clarity and ease.
Helping providers navigate formulary restrictions with clarity and ease.
Helping providers navigate formulary restrictions with clarity and ease.
Overview
Overview
Overview
eNavvi is a healthcare technology company dedicated to simplifying how physicians access real-time formulary and pricing information for medications. By providing transparency into insurance restrictions, alternative medications, and cost details, the platform helps improve prescription adherence and patient outcomes.
eNavvi is a healthcare technology company dedicated to simplifying how physicians access real-time formulary and pricing information for medications. By providing transparency into insurance restrictions, alternative medications, and cost details, the platform helps improve prescription adherence and patient outcomes.
eNavvi is a healthcare technology company dedicated to simplifying how physicians access real-time formulary and pricing information for medications. By providing transparency into insurance restrictions, alternative medications, and cost details, the platform helps improve prescription adherence and patient outcomes.
The Challenge
The Challenge
The Challenge
Physicians faced difficulties when determining which medications were covered, affordable, and accessible. These inefficiencies led to prescription delays, patient frustration, and an increased administrative burden on providers.
Physicians faced difficulties when determining which medications were covered, affordable, and accessible. These inefficiencies led to prescription delays, patient frustration, and an increased administrative burden on providers.
Physicians faced difficulties when determining which medications were covered, affordable, and accessible. These inefficiencies led to prescription delays, patient frustration, and an increased administrative burden on providers.
Our goal was to redesign eNavvi’s formulary experience to tackle:
Our goal was to redesign eNavvi’s formulary experience to tackle:
Our goal was to redesign eNavvi’s formulary experience to tackle:
Lack of cost transparency: Patients were often surprised by unexpected medication costs.
Lack of cost transparency: Patients were often surprised by unexpected medication costs.
Lack of cost transparency: Patients were often surprised by unexpected medication costs.
High administrative burden: Providers had to manually search for alternatives and insurance requirements.
High administrative burden: Providers had to manually search for alternatives and insurance requirements.
High administrative burden: Providers had to manually search for alternatives and insurance requirements.
Delayed prescriptions: Physicians spent too much time investigating drug coverage and restrictions.
Delayed prescriptions: Physicians spent too much time investigating drug coverage and restrictions.
Delayed prescriptions: Physicians spent too much time investigating drug coverage and restrictions.
Our Approach
Our Approach
Our Approach
We took an insight-driven design process, collaborating with clinicians, manufacturers, and stakeholders to uncover hidden pain points and co-design solutions. Through workshops, journey mapping, and workflow analysis, we identified key inefficiencies and opportunities for improvement.
We took an insight-driven design process, collaborating with clinicians, manufacturers, and stakeholders to uncover hidden pain points and co-design solutions. Through workshops, journey mapping, and workflow analysis, we identified key inefficiencies and opportunities for improvement.
We took an insight-driven design process, collaborating with clinicians, manufacturers, and stakeholders to uncover hidden pain points and co-design solutions. Through workshops, journey mapping, and workflow analysis, we identified key inefficiencies and opportunities for improvement.
Key insights:
Key insights:
Key insights:
Clinicians struggled with administrative overload, prompting the need for task delegation to nurses and medical assistants.
Clinicians struggled with administrative overload, prompting the need for task delegation to nurses and medical assistants.
Clinicians struggled with administrative overload, prompting the need for task delegation to nurses and medical assistants.
Manufacturers lacked visibility into case statuses, making it difficult to prioritize re-approvals and shipments.
Manufacturers lacked visibility into case statuses, making it difficult to prioritize re-approvals and shipments.
Manufacturers lacked visibility into case statuses, making it difficult to prioritize re-approvals and shipments.
Patients experienced delays in medication access due to fragmented workflows and manual processes.
Patients experienced delays in medication access due to fragmented workflows and manual processes.
Patients experienced delays in medication access due to fragmented workflows and manual processes.
Through user journey mapping, workshops, and JTBD analysis, we designed a scalable system to reduce manual workload, automate processes, and improve patient care continuity.
Through user journey mapping, workshops, and JTBD analysis, we designed a scalable system to reduce manual workload, automate processes, and improve patient care continuity.
Through user journey mapping, workshops, and JTBD analysis, we designed a scalable system to reduce manual workload, automate processes, and improve patient care continuity.
The Solution
The Solution
The Solution
Real-Time Formulary & Coverage Information
Real-Time Formulary & Coverage Information
Real-Time Formulary & Coverage Information
The new interface provides clear, real-time visibility into medication coverage, prior authorization requirements, and insurance restrictions.
The new interface provides clear, real-time visibility into medication coverage, prior authorization requirements, and insurance restrictions.
The new interface provides clear, real-time visibility into medication coverage, prior authorization requirements, and insurance restrictions.
Actionable Drug Alternatives & Cost Comparisons
Actionable Drug Alternatives & Cost Comparisons
Actionable Drug Alternatives & Cost Comparisons
Physicians can now quickly identify lower-cost, covered medications without manual research, improving affordability for patients.
Physicians can now quickly identify lower-cost, covered medications without manual research, improving affordability for patients.
Physicians can now quickly identify lower-cost, covered medications without manual research, improving affordability for patients.
Seamless Prior Authorization & Coverage Guidance
Seamless Prior Authorization & Coverage Guidance
Seamless Prior Authorization & Coverage Guidance
The new experience helps providers navigate insurance restrictions efficiently, reducing administrative effort.
The new experience helps providers navigate insurance restrictions efficiently, reducing administrative effort.
The new experience helps providers navigate insurance restrictions efficiently, reducing administrative effort.
Results
Results
Results
The enhancements transformed eNavvi into a physician-friendly, high-impact formulary platform, reducing prescription delays and increasing transparency.
The enhancements transformed eNavvi into a physician-friendly, high-impact formulary platform, reducing prescription delays and increasing transparency.
The enhancements transformed eNavvi into a physician-friendly, high-impact formulary platform, reducing prescription delays and increasing transparency.
Higher physician adoption: The improved usability and real-time data led to increased platform engagement.
Higher physician adoption: The improved usability and real-time data led to increased platform engagement.
Higher physician adoption: The improved usability and real-time data led to increased platform engagement.
Lower costs for patients: Physicians quickly identified more affordable alternatives, improving prescription adherence.
Lower costs for patients: Physicians quickly identified more affordable alternatives, improving prescription adherence.
Lower costs for patients: Physicians quickly identified more affordable alternatives, improving prescription adherence.
Faster prescription approvals: Physicians gained immediate access to formulary details, reducing delays.
Faster prescription approvals: Physicians gained immediate access to formulary details, reducing delays.
Faster prescription approvals: Physicians gained immediate access to formulary details, reducing delays.
Key Takeaways
Key Takeaways
Key Takeaways
A better UX leads to higher adoption
A better UX leads to higher adoption
A better UX leads to higher adoption
Automation enhances decision-making
Automation enhances decision-making
Automation enhances decision-making
Transparency drives efficiency
Transparency drives efficiency
Transparency drives efficiency
Case Studies
Case Studies
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See the next case study
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Let’s make your product effortless.
If your users struggle, your business struggles. Let’s fix your product and drive real results, faster adoption, higher conversions, and stronger retention.
Laura
Let’s make your product effortless.
If your users struggle, your business struggles. Let’s fix your product and drive real results, faster adoption, higher conversions, and stronger retention.
Laura
Let’s make your product effortless.
If your users struggle, your business struggles. Let’s fix your product and drive real results, faster adoption, higher conversions, and stronger retention.
Laura
Let’s make your product effortless.
If your users struggle, your business struggles. Let’s fix your product and drive real results, faster adoption, higher conversions, and stronger retention.
Laura